![]() Locate the comment or reply on the associated post or mention.To reply to any individual comment or comment reply, please follow the steps below: Replying to Comments and Replies via Direct Message Click Send message (envelope icon) or press Cmd/Ctrl + Enter.In the pop up, type your direct message reply.In the middle of the page, hover over the content.Click the post or mention to expand and open the content in detail view.Locate the Facebook Page post or Instagram mention in an Engage feed. ![]() Replying to Posts and Mentions via Private Messageįollow the steps below to reply to any Facebook Page post or Instagram mention via private message. Please bear in mind that, while you cannot directly reply to Twitter content via direct message, you can choose to invite the customer to direct message. It’s only possible to reply to any conversation item via direct message once. When applicable content is displayed in Engage, you will have the option to reply via direct message for only 7 days. Instagram post/reel and comment mentions.Comments on Facebook fan posts on your Page.Comments and comment replies on your Facebook posts and Instagram posts/reels.In Engage, you can choose to reply to the following content via direct message. What Content Can I Reply to via Direct Message? ![]() Replying to Comments and Replies via Direct Message.Replying to Posts and Mentions via Direct Message. ![]()
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