The factors involved in the implementation and use of the intervention are complex and interdependent. Data were analyzed inductively to identify emergent themes which were then grouped into the dimensions of the socio-technical systems model to study the interactions between the technical, individual and organizational factors involved in the process. Each interview was audio-recorded and transcribed verbatim. Individual semi-structured interviews were conducted in English or Mandarin with thirteen patients and eight healthcare professionals. Patients were selected purposively and invited to participate by telephone healthcare professionals involved in the trial were invited to participate by email. This was a qualitative study embedded within the Primary Technology-Enhanced Care Hypertension pilot trial. This study explored the experiences of patients and healthcare professionals and their perceived barriers and facilitators in implementing and using a technology-enabled blood pressure monitoring intervention with teleconsultation in the Singapore primary care setting. Telemedicine is becoming integral in primary care hypertension management, and is associated with improved blood pressure control, self-management and cost-effectiveness.
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